Last Updated: July 28, 2026
Tollo Care, LLC d/b/a Health Lives Here (“Health Lives Here,” “we,” or “us”) owns and operates the Health Lives Here mobile application (the “App”) and website and portal at healthliveshere.ai (the “Website”) (the App and Website, together, the “Application”), which is designed to support whole-person health, wellness, behavior change, goal setting, reminders, engagement, and personalized coaching. Depending on the features you choose to use, the Application may include wearable-data connections, biometric and wellness insights, calendar features, location-based personalization, AI coach interactions, AI voice features, nutrition-related inputs, telehealth access, wellness coaching, peer community features, and other health and wellness functionality. Your access and use of the Application, any part thereof, or anything associated therewith, and any products or services provided through the Application or otherwise by Health Lives Here are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the Health Lives Here Terms and Conditions (“Terms and Conditions”).
We are committed to respecting the privacy of users of the Application. We created this Privacy Policy (“Privacy Policy”) to tell you how we collect, use and disclose information in order to provide you with the Application.
As with our Terms and Conditions, by creating, registering, or logging into an account through the Application, or otherwise accessing or using the Application, you are automatically accepting and acknowledging the most recent version of this Privacy Policy. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the “Last updated” date of the Privacy Policy.
If you are using the Application on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual’s behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.
The Application is intended for use by individuals who are at least 18 years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Application. The Application is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age, let alone thirteen (13) years of age. If we obtain actual knowledge that we have collected personal information through the Application from a person under thirteen (13) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form; provided, however, when you create an account on the Application (“Account”) and also create a profile for a child for whom you are a parent or legal guardian, you agree and consent that we may collect personal information you provide for your child or from your authorized health care provider and Pharmacy (as such term is defined in our Terms and Conditions).
Furthermore, if you are under sixteen (16) years of age, then you (or your parent or legal guardian if you are under age 13) may at any time request that we remove content or information about you that is posted on the Application. Please submit any such request (“Request for Removal of Minor Information”) to either of the following:
For each Request for Removal of Minor Information, please state “Removal of Minor Information” in the email or letter subject line, and clearly state the following in the body of the request:
We will not accept any Request for Removal of Minor Information via telephone or facsimile. Health Lives Here is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled or incorrectly sent.
Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires Health Lives Here to maintain the content or information; when Health Lives Here maintains the information from your health care providers or Pharmacy as part of your electronic record; when Health Lives Here anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.
The foregoing is a description of Health Lives Here’s voluntary practices concerning the collection of personal information through the Application from certain minors and is not intended to be an admission that Health Lives Here is subject to the Children’s Online Privacy Protection Act, the Federal Trade Commission’s Children’s Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.
When you set up an account with Health Lives Here, you are creating a direct customer relationship with Health Lives Here that enables you to access and/or utilize the various functions of the Application as a user. As part of that relationship, you provide information to Health Lives Here, including but not limited to your name, date of birth, email address, shipping address, phone number, insurance information and billing information, that we may collect, use and disclose in accordance with our Privacy Policy, and that we do not consider to be “health” or “medical” information.
However, in using certain components of the Application, you may also provide certain medical information that may be protected under applicable laws. Health Lives Here may or may not be a “covered entity” or “business associate” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”), and Health Lives Here may in some cases be a “business associate” of a Provider or the Pharmacy. It is important to remember that, while state-specific privacy laws may apply, HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Health Lives Here. To the extent Health Lives Here is deemed a “business associate” however, and solely in its role as a business associate, Health Lives Here, may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to the Telehealth Services Platform, a Provider or the Pharmacy (“PHI”). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under our Privacy Policy. Protected Information does not include information that has been de-identified in accordance with HIPAA.
By using the Application, you are: (i) agreeing that even if HIPAA does apply to Health Lives Here, any information that you submit to Health Lives Here that is not intended and used solely for prescription fulfillment by the Pharmacy, is not considered Protected Information, and will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information; and (ii) authorizing Health Lives Here to access your PHI to assist the Pharmacy coordinate and administrate medical, pharmaceutical and nutraceutical care.
We collect any information you provide (or consent your authorized third parties such as your Provider pursuant to the Telehealth Services Platform and the Pharmacy to provide) when you use the Application, as well as some information automatically based on your use of the Application, including, but not limited to:
If you connect wearable devices, mobile health platforms, or similar integrations, we may collect health, wellness, biometric, activity, and device-derived data that you authorize. This may include:
If you enable calendar access, we may collect or process calendar-related information needed to support coaching, scheduling, reminders, habit planning, context-aware recommendations, and Application functionality. Depending on the permission you grant and the platform configuration, this may include event times, availability, event titles, reminders, and related metadata. We will only access calendar information if you authorize access through your device, operating system, or connected account settings. You may disable calendar access at any time.
If you enable location-based features, we may collect location information, such as approximate location derived from your device, IP address, or other signals, and, if separately authorized, more precise location data. We may use location information to provide context-aware coaching, recommendations, and Application functionality. You can control location permissions through your device settings.
Health Lives Here includes AI-enabled coaching and recommendation features. When you interact with these features, we may collect and process:
We use proprietary and open-source AI models hosted on Health Lives Here-controlled secure GPU infrastructure provided by Massed Compute and Google Cloud Platform ("GCP"). All AI interactions and voice processing are performed on our own secure infrastructure.
AI-GENERATED CONTENT MAY BE INACCURATE OR INCOMPLETE. THE AI COACH IS INTENDED TO SUPPORT WELLNESS AND ENGAGEMENT AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE.
The Application may include a peer community feature (the “Locker Room”) that allows users to interact with and support one another in a pseudonymous (at your option), protected peer group. Posts and interactions in the Locker Room may be shown without your legal name (i.e., pseudonymously using a nickname); provided, however, that pseudonymity is not a guarantee of anonymity, confidentiality, or security.
We collect the messages, posts, and interactions you share within these groups. You are solely responsible for the content you post, share, or transmit in the Locker Room. You should not post information you do not have the right to share, and you should avoid disclosing sensitive personal information, protected health information about yourself or others, or information that could identify you or another person.
Health Lives Here may, but is not obligated to, monitor, moderate, restrict, remove, or edit community content in the Locker Room.
We also collect certain medical information on behalf of the Telehealth Services Platform, Providers and the Pharmacy, which may include, but is not limited to health and medical data, your prescriptions sent to the Pharmacy, and any summary of your visit provided by the Telehealth Services Platform or Providers.
Health Lives Here might collect personal and non-personal information directly from you (or from the Telehealth Services Platform, a Provider or the Pharmacy) when you visit, access or use the Application; when you register with or subscribe to the Application or any products or services available through the Application; when you “sign in,” “log in,” or the like to the Application; when you enable the features described above that allow the Application to access, upload, download, import or export information about you and your health; when you interact with online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives and servers, your mobile device service provider); or whenever we ask you for such information, such as, for example, when you request a consultation through the Application, or when you answer an online survey or questionnaire. In addition, if you or a third party sends Health Lives Here a comment, message or other communication (such as, by way of example only, email, letter, fax, phone call, text message or voice message) about you or your activities on or through the Application, then we may collect any personal or non-personal information provided therein or therewith.
The App might use various “app cookies” or tokens for the following purposes:
The Website might use various tracking, data aggregation and/or data analysis technologies, including, for example, the following:
Please be advised that if you choose to block, reject, disable, delete or change the management settings for any or all of the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies, then certain areas of the Application might not function properly.
By visiting, accessing or using the Application, you acknowledge and agree in each instance that you are giving Health Lives Here permission to monitor or otherwise track your activities on the Application, and that we may use the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies in compliance with applicable law.
In connection with providing the Application, we and our affiliates and service providers may use your information, subject to the limitations addressed in the “Protected Health Information” section above, for a number of purposes, including, but not limited to:
We may de-identify or anonymize your information and use, create and sell such de-identified or anonymized information, or any business or other purpose not prohibited by applicable law.
Subject to the limitations described in the “Protected Health Information” section above, we may disclose your information to third parties in connection with the provision of our Application or as otherwise permitted or required by law. For example, we may disclose your information to:
We may de-identify or anonymize your information and disclose such de-identified or anonymized information for any purpose not prohibited by applicable law.
Health Lives Here may retain your information for as long as it believes necessary; as long as necessary to comply with state and federal regulations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services offered by the Application or other products and/or services offered by Health Lives Here. We may dispose of or delete any such information at any time in accordance with our data retention policies or as otherwise permitted by law.
In connection with any transaction that you conduct through the Application (e.g., the purchase or sale of any products or services on or through the Application), you may be asked to supply certain information relevant to the transaction, including, without limitation, your name, your credit card number and expiration date, your billing address, your shipping/delivery address, your phone number and/or your email address. By submitting such information, you grant Health Lives Now without charge the irrevocable, unencumbered, universe-wide and perpetual right to provide such information to third parties and vendors (e.g., payment processing companies, sellers on the Application, vendors for the Application) for the purpose of facilitating the transaction.
In some instances and in order to complete a transaction for a prescription, you may be required to deal directly with the Pharmacy and in such an event, you will be notified as part of the transaction process.
All credit card, debit card and other monetary transactions on or through the Application occur through an online payment processing application(s) accessible through the Application. This online payment processing application(s) is provided by Health Lives Here’s third-party online payment processing vendors, including for example only, Stripe and PayPal (the “Payment Processors”). Additional information about the Payment Processors, their privacy policies and their information security measures (collectively, the “Payment Processor Policies”) should be available on the Payment Processors’ websites or by contacting them directly. Reference is made to the Payment Processor Policies for informational purposes only and are in no way incorporated into or made a part of Health Lives Here’s Terms and Conditions for use or its Privacy Policy. Health Lives Here’s relationship with the Payment Processors, if any, is merely contractual in nature, as each Payment Processor is nothing more than a third-party vendor to Health Lives Here, and is in no way subject to Health Lives Here’s direction or control; thus, their relationship is not, and should not be construed as, one of fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers or the like.
The Application may only be used within the United States of America as described in our Terms and Conditions. Accordingly, this Privacy Policy, and our collection, use, and disclosure of your information, is governed by the laws of the United States of America. If you are accessing the Application from outside the United States of America, including for example only, as a resident of the European Union, the European Economic Area or the United Kingdom, then you are not permitted to use the Application (unless you have previously created an Account while in the United States of America that has been confirmed by Health Lives Here).
This Privacy Policy does not address or apply to, and we are not responsible for, the privacy, information or other practices of any third parties, including, without limitation, the Telehealth Services Platform, the Providers or the Pharmacy, pharmaceutical and nutraceutical manufacturers, the manufacturers and providers of wearable technologies (e.g., watches, rings), providers of other Connected Data, the manufacturer of your device, merchant solution providers, delivery partners, and any other third-party mobile application or website to which our Application may contain a link. These third parties may at times gather information from or about you. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the third parties’ privacy policies and the privacy policies of each website and application you visit and use.
We are committed to facilitating the exercise of your rights granted by the laws of your jurisdiction and to which we are subject, which may include the right to request the correction, modification or deletion of your personal information and the right to opt out of the sale of your personal information (as applicable). We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a data rights request, contact us at privacy@healthliveshere.ai with the heading “Data Rights Request” in the subject line. You may delete the Application at any time.
Note, we may need to retain certain personal information as permitted by law, such as to complete the transaction for which the personal information was collected, provide a requested good or service, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, comply with legal obligations or to enable solely internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information.
We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Please note, we will take steps to verify your identity before fulfilling any of the above requests. We may require that you submit your request via the Application’s standard authentication procedures (i.e., log on with username and password to submit a request) and/or provide information about any historical transactions with the Application to ensure you are the person you say you are. If this information or these processes are insufficient to verify your identity and assess your privacy request, we may need to ask for additional information.
Please note, that if you are submitting a request regarding information you provided to the Telehealth Services Platform, a Provider or the Pharmacy, your request should be directed to that entity.
We will not discriminate against you for exercising any of your rights. But note that some of the functionality and features available to you may change or no longer be available to you upon deletion of your personal information.
California residents may request a list of all third parties with respect to which we have disclosed any information about you for direct marketing purposes and the categories of information disclosed. If you are a California resident and want such a list, please send us a written request by email to privacy@healthliveshere.ai with “California Shine The Light Rights” in the subject line.
Some browsers may have settings to request that websites “Do Not Track” your activity or usage. At this time, the Website does not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. The Application is a mobile application and not browser-based. The Application therefore does not respond to browser Do Not Track signals.
If we include links to third-party products or services via the Application, please be aware that these third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
We strive to use reasonable physical, technical and administrative measures to protect information under our control. However, you must keep your Account password secure and your Account confidential, and you are responsible for any and all use of your Account. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in accordance with the “Contacting Us” section below.
When using the Application, you may choose not to provide us with certain information, but this may limit the features you are able to use or may prevent you from using the Application altogether. You may also choose to opt out of receiving certain communications (e.g., newsletters, promotions) by emailing us your preference and or adjusting your profile settings to limit communications from us (e.g., SMS, push and emails). Please note that even if you opt out, we may still send you service-related communications. Such supplements, amendments and other modifications will be posted on this or a similar page of the Application and shall be deemed effective as of the “Last Updated” date; provided, however, that Health Lives Here will notify you and/or require you to accept the updated Privacy Policy if the supplemented, amended or otherwise modified Privacy Policy implements material changes from our then-current Privacy Policy. It is your responsibility to carefully review this Privacy Policy each time you visit, access or use the Application.
If you have any questions about this Privacy Policy, please contact us by email at privacy@healthliveshere.ai or by regular mail at:
Tollo Care LLC d/b/a Health Lives Here
3000 Bayport Drive, Suite 950B
Tampa, FL 33607
Attn: Privacy Officer
Tollo Care, LLC d/b/a Health Lives Here · support@healthliveshere.ai
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